Last updated: April 27, 2026

At SwiftCraft Academy™, we want you to be confident in your decision to enroll. This Refund and Cancellation Policy explains when and how you can request a refund.

1. 7-Day Money-Back Guarantee

We offer a 7-day, no-questions-asked refund on all course enrollments.

If you are not satisfied with your course for any reason, you may request a full refund within 7 calendar days of your enrollment date.

What does “enrollment date” mean

Your enrollment date is the date Razorpay successfully processes your payment, and your student account is created. The date of the welcome email confirms your enrollment date.

2. How to Request a Refund

To request a refund:

1. 1. Email us at support@swiftcraftacademy.com within 7 days of your enrollment

1. 1. Include in your email:
      

       

      • • Your full name
      • • Your registered email address
      • • Your Student ID (e.g., SCA-F-2604-001)
      • • Razorpay payment ID (from your payment confirmation email)
      • • A brief reason for the refund (optional, but appreciated for our improvement)

1. 1. We will acknowledge your request within 24 hours and process the refund within 5–7 business days.

The refund will be credited to the original payment method you used during enrollment. Depending on your bank, it may take an additional 3–10 business days for the amount to reflect in your account.

3. What Is and Isn’t Refundable

Refundable

• • Course enrollment fees, if requested within 7 days of enrollment

• • Full amount paid (including any applicable coupon discount)

Non-refundable

After the 7-day window, refunds are not available in the following cases:

• • Change of mind after 7 days

• • Failure to complete the course due to personal reasons

• • Inability to attend live sessions (recordings are always available)

• • Loss of motivation or interest

4. Course Upgrades — Refund Policy

4.1 Upgrades within 7 days of original enrollment

If you upgrade your course within 7 days of your original enrollment and then request a full refund within those 7 days, you will receive:

• • Full refund of your original enrollment fee

• • Full refund of your upgrade fee

4.2 Upgrades after 7 days

Course upgrades made after the 7-day window are non-refundable. If you upgrade from Foundation to Intermediate after 30 days, that upgrade fee cannot be refunded.

5. Account Termination Due to Policy Violations

If your account is terminated by us due to violation of our Terms of Service (e.g., sharing course content, sharing login credentials, or other prohibited activities as outlined in our Terms of Service):

• • No refund will be issued, regardless of the time elapsed since enrollment

• • This applies even if the violation occurs within the 7-day refund window

6. Failed or Disputed Payments

Failed payments

If your payment fails or is reversed for any reason, your enrollment will not be processed, and no account will be created. No refund is necessary in this case.

Chargebacks

Initiating a chargeback or payment dispute through your bank without first contacting us at support@swiftcraftacademy.com may:

• • Result in immediate account termination

• • Forfeit any future right to enroll

• • Result in additional bank fees being added to any subsequent legal claim

We strongly encourage you to contact us first — most issues can be resolved quickly without involving your bank.

7. Special Circumstances

We understand that exceptional circumstances may arise. While our standard refund window is 7 days, we may consider refund requests beyond this window in cases such as:

• • Documented medical emergencies

• • Bereavement

• • Other genuine hardship situations

Such cases are evaluated individually at our discretion. Please email support@swiftcraftacademy.com with details, and we’ll review your request fairly.

8. Refund Processing Time

9. Changes to This Policy

We reserve the right to update this Refund Policy from time to time. Changes will be reflected in the “Last updated” date at the top. Refund eligibility is determined by the policy in effect on your enrollment date.

10. Contact Us

For refund requests or questions about this policy:

Email: support@swiftcraftacademy.com
Phone: +91 9988806808
Address: SwiftCraft Academy™, 2409, BSNL Society, Sector 50C, Chandigarh, 160047, India

Razorpay’s role: We process all refunds through Razorpay. Razorpay’s terms regarding payment processing also apply: https://razorpay.com/terms/