Last updated: April 27, 2026

SwiftCraft Academy™ (“we”, “us”, “our”) is a sole proprietorship operating from Chandigarh, India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (swiftcraftacademy.com) or enroll in our courses.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information you provide directly

When you enroll in a course, we collect:

• Personal details: First name, last name, email address, phone number
• Address: Residential address (used for invoicing and communication)
• Course preferences: Selected course (Foundation, Intermediate, or Professional), preferred batch (Morning or Evening), preferred time slot
• Payment details: We do not store your credit card, debit card, UPI, or banking details. All payments are processed securely by Razorpay.
• Coupon codes (if applied during enrollment)

1.2 Information collected automatically

When you visit our website, we collect:

• Usage data: Pages visited, time spent on pages, browser type, device type, referring URL
• Cookies: Required for login sessions and to remember your preferences
• Analytics data: Aggregated user behavior via Google Analytics

We do not use Meta Pixel, advertising trackers, or any third-party data brokers.

1.3 Account data

Once enrolled, we maintain:

• A unique Student ID (e.g., SCA-F-2604-001)
• Course access records
• Course progress (lessons completed, quiz scores)
• Login timestamps

We use your information for:

1. Service delivery — Creating your account, granting access to courses, sending login credentials
2. Communication — Sending welcome emails, course updates, and responding to support queries at support@swiftcraftacademy.com
3. Payment processing — Sharing necessary information with Razorpay to complete your enrollment
4. Customer support — Responding to your questions about courses, technical issues, or account matters
5. Analytics — Understanding how visitors use our website (via Google Analytics) to improve content and user experience
6. Legal compliance — Meeting tax, regulatory, or legal obligations when required by law

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share limited information only with:

• Razorpay (payment processor) — Name, email, phone, address, and payment amount, as required to process your transaction. Razorpay’s privacy policy: https://razorpay.com/privacy/
• Google Analytics — Anonymized usage data to understand site behavior. Google’s privacy policy: https://policies.google.com/privacy
• Hosting provider (MilesWeb) — Your data is stored on servers managed by MilesWeb in India.
• Legal authorities — Only when legally required (e.g., court order, government request)

4. Data Storage and Security

• Your data is stored on servers located in India.
• We use HTTPS encryption for all data transmitted between your browser and our servers.
• Passwords are stored using one-way hashing (never in plain text).
• Access to your data is restricted to authorized personnel who need it to provide services.
• We retain your enrollment data for as long as your account is active, plus 7 years thereafter for tax and audit purposes.

While we take reasonable security measures, no internet transmission is 100% secure. You agree that you provide your information at your own risk.

5. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:

1. Access — Request a copy of the personal data we hold about you
2. Correction — Request that inaccurate data be corrected
3. Deletion — Request deletion of your personal data (subject to legal retention requirements)
4. Withdrawal of consent — Withdraw consent for data processing (note: this may affect your ability to use our services)
5. Grievance redressal — Raise concerns about data handling

To exercise any of these rights, email us at support@swiftcraftacademy.com with the subject line “Data Request” and we will respond within 30 days.

6. Cookies

We use the following types of cookies:

• Essential cookies — Required for login sessions and basic site functionality. Cannot be disabled.
• Analytics cookies — Used by Google Analytics to track aggregated usage. You can opt out via browser settings or Google’s Analytics opt-out browser add-on.

Your browser settings allow you to refuse cookies, but doing so may affect your ability to log in or access certain features.

7. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately at support@swiftcraftacademy.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent change. Significant changes will be communicated via email to enrolled students.

10. Grievance Officer

In compliance with the DPDP Act 2023, we have appointed a Grievance Officer to address your concerns:

Name: Sahil Mittal
Designation: Proprietor, SwiftCraft Academy™
Email: support@swiftcraftacademy.com
Phone: +91 9988806808
Address: 2409, BSNL Society, Sector 50C, Chandigarh, 160047, India

Grievances will be acknowledged within 24 hours and resolved within 30 days.

11. Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: support@swiftcraftacademy.com
Phone: +91 9988806808